DIGI TELECOMMUNICATIONS SDN BHD (201283-M)
Digi Telecommunications Sdn Bhd (and the Telenor Group, which we are part of) (referred to “Digi”, “us” or “we”) is committed to protecting and respecting your privacy.
Digi is a mobile connectivity and internet services provider. Our office is located at Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Subang Jaya, Selangor Darul Ehsan.
This Privacy Notice sets out the basis on which we collect, use, process and store your personal information when you subscribe to any of our products and services, including telecommunications network, applications, digital services and solutions, or visit any of our office branches or Digi stores, and any of our websites (collectively referred to as “Services”). Please read this Notice in context with the Terms of Service of the service that you use. It may set out additional service-specific terms regarding your personal information which we collected from you and the related processing activities.
We have summarised the Privacy Notice into a short infographic. Click here to find out.
Digi will process your personal data based on:
2.1. The performance of your contract and to act on your requests. For example, allowing you to make calls and texts, and browsing the Internet on your phone and enabling us to generate your bill, based on your usage.
2.2. Legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. For more information on your rights, visit the 'What Are Your Rights' section below.
2.3. Compliance with a mandatory legal obligation, including accounting and tax requirements, and any lawful request from the government or law enforcement officials which are subject to strict internal policies (such as retention periods) and procedures.
2.4. Consent which you provided where Digi does not rely on other legal basis. When you give your consent, you may withdraw it at any time. For more information on your rights, visit the ‘What Are Your Rights' section below.
We collect your personal information in three ways:
3.1. Information you give us
Digi will collect your personal information when you:
3.2. Information we collect automatically
3.3. Information from other sources
The types of information we collect depend on the use of our Services and the ways that you interact with us. This may include:
4.1. Contact, billing and other information you provide
This includes your:
4.2. How you use our Services and your devices
4.3. How you use our websites and applications
4.4. Location of your wireless devices
This can be precise as it uses Global Positioning System (GPS) data or when your devices communicate with cell towers, Wi-Fi routers or access points and/or with other technologies, including the satellites and other location information.
We may not be able to process your application and/or provide you with our Services for reasons such as:
Our online services may contain links to third party websites, or access to third party services (such as social networks or VoIP services). We have no control over how third-party websites and services process your personal information and we are not responsible for their privacy practices. Please read the privacy policies of any third-party websites or services that you access from our websites or services.
Digi may use and process your personal information for the following purposes:
5.1. To provide you with our Services
5.1.1. Processing your application and providing you with our Services
5.1.2. Billing and customer care
5.1.3. Service messages
5.1.4. Roaming services
5.2. To manage and improve our Services
5.2.1. To manage the volumes of calls, texts, troubleshooting, and other uses of our Services for a better customer experience.
5.2.2. To develop more interesting and relevant Services, including implementing parental controls.
5.3. To send marketing materials and personalise our Services to you
5.3.2. Online Advertising
5.4. To conduct research and analytics
5.4.1. To conduct research, monitor and analyse customer use of our Services on an anonymous or personalised basis, in order to identify general trends, conduct market research or surveys, internal marketing analysis, customer segmentation, develop new Services, and improve our understanding of our customers’ patterns, behaviours and choices.
5.4.2. To create aggregated statistics about our sales, customer network traffic, location patterns and customer demographics. Such aggregated statistics do not include information that can personally identify you.
5.5. To carry out credit checks, fraud prevention and security measures
5.5.1. Credit checks
5.5.2. Fraud prevention and security
We use partners and service providers for a variety of business purposes. In such cases, where applicable, we share information about you with:
6.1. Affiliates: We may share your personal information with Telenor Group for processing activities listed in ‘How Do We Use’ section above.
6.2. Roaming Partners: We share your personal information with roaming partners when you choose to roam on local or foreign networks, to facilitate or extend our Services so that we can provide a better service to you.
6.3. Data Processors: We engage third party to process your personal information on our behalf and on our instructions.
6.4. Business Partners: We work with partners to deliver services you have subscribed to, including service development and package delivery on our behalf.
6.5. Service Providers: We share your information to services providers such as social networks or VoIP that you have chosen to link with our Services, to the extent of enabling you of using these Services.
6.6. Marketing Partners: We may share your information with marketing and advertising partners to provide you with more tailored content and better service.
6.7. Researchers: We may share your personal information to third parties for research or statistical analytics purposes to help us understand how you use our Services.
6.8. Professional Advisors: We engage professional advisors on matters relating to our Services, including debt collection agencies, credit reporting agencies, legal advisors, accountants and auditors.
6.9. Fraud Management: We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
6.10. Law Enforcement: We may also need to release your information to comply with our legal obligations and to respond to the authorities’ lawful demands. Your personal data shall only be provided in good faith, when we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.
6.11. Other Organisations: If our company is reorganised or sold to another organisation, we will provide your information to that organisation.
Where you buy a third-party product or service through your Digi account, the contract is with the party selling that product or service. As part of this, you are agreeing that Digi may pass certain personal information (for instance, to verify your mobile number) to such parties to complete your purchase. The seller’s terms and conditions, privacy and cookie notice will apply to how it uses your personal information – please read them carefully.
When we share your personal information, we will take steps to ensure that the recipient will protect your privacy, keep your personal information secure and process it in accordance with applicable law and this privacy notice.
We will not sell the personal information that we process about you to third parties without your consent.
We will keep your personal information as long as necessary for the purposes for which we collect and process it, unless a longer retention period is required by the Malaysian law. Your information will be deleted in accordance to our Retention Schedule below.
We have a specialised security team who constantly review and improve our measures to protect your personal information from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction.
We will never ask for your secured personal or account information through an unsolicited means of communication. You are responsible for keeping your personal and account information secure and to not share it with others.
Our website may provide links to third-party websites. We are not responsible for the security and content of such third-party websites. Make sure you read the respective organisation’s privacy and cookie notice before using or putting your personal information on their sites.
You have rights in relation to the personal information that we hold about you. Your privacy rights include:
10.1. Right to withdraw consent: At any point of time, you have the right to withdraw your consent to us to use, process or share your personal information by contacting us or walking into a Digi Store. However, withdrawing your consent will result in us not being able to process your application and/or provide you with our services.
10.2. Right to access your information: At any point of time, you can request a copy of the personal information that we hold about you by contacting us or access the information directly through your account on our Digi website.
10.3. Right to correct personal data: At any point of time, you can request to correct or amend your personal information that is inaccurate by walking into a Digi Store or through your account on our Digi website.
10.4. Right to prevent processing:
10.4.1. You can request for us to temporarily suspend processing activities of your personal information when you believe that there are concerns over the accuracy, legitimacy and lawfulness of the processing. During the temporary suspension period, we may not be able to process your application and/or provide you with our Services.
10.4.2. You can request for us to cease processing activities of your personal information for marketing purposes. If you no longer want to receive personalised content and marketing messages from Digi, you can choose to opt-out at any time.
Please note: You may still receive marketing messages for a short period after opting out while we update our records.
10.4.3 You can request for us to cease or not to begin processing your personal information if the processing causes or is likely to cause you unwarranted substantial damage or distress. If you exercise this right, we will not be able to process your application and/or provide services to you.
To ensure that the personal information we hold about you is correct and up to date, we may from time to time contact you to verify the accuracy of your personal information in our record. However, it is your responsibility to ensure that you provide us with true, accurate and complete information.
As a general rule, our Services are not aimed at children under the age of 18, and we do not intentionally collect personal information about them. If you allow a child to use your device or our Services, you should be aware that their personal information could be collected.
When services purchased for family use are used by minors without the knowledge of Digi, any information collected from the usage will appear to be the personal information of the actual adult subscriber and be treated as such under this Privacy Notice.
We encourage you to be with your children when they are using the Internet and at the same time, monitor their online activity.
Digi reserves its right to amend this Privacy Notice from time to time based on changes as per the business, legal and regulatory requirements and applicable laws. We encourage you to revisit this notice periodically, allowing you to see any changes made by checking the effective date below.
If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our Privacy Notice at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
Updated 16 March 2020
In accordance with the requirement of Malaysian data protection and privacy law, this Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.
Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly send to: